One in every Five people in the world is illiterate. Moreover, there are many other people who are low-literate. Lack of literacy has has created a critical challenge toward reaching the service of technology to these people. While with the advancement of engineering, technologie like mobile phone have become cheaper, and the network has been able to cover a large portion of this globe, due to the lack of required literacy many users are deprived of the services that can be availed through technologies. Previous research initiatives attempted to solve this problem by using graphical user interface, and audio-based interaction, both of which struggled with economic and cognitive limitations of the low-literate people in low-resource regions.

We re-defined the problem of access from "individual" to "social" based on our ethnography with a group of low-literate rickshaw drivers in Dhaka, Bangladesh, and theory of "gift Giving" by Sociologist Marcel Mauss. We built a mobile phone application that allow the low-literate users take help from their social peers, and deployed that in the field. We compared the result between crowd-sourced help and community-sourced help from qualitative and quantitative data. Our result demonstrated that people presered to take help from their familiar social peers than unknown crowd-workers.